Harwoods Star Rating
Service
18 comments from 38 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
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1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
3 Series Touring (2012)
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Diagnosed the electrical problem whilst I waited got me on the road temporarily whilst obtaining the part and then completed the job later the same day. Excellent."
"The person I booked the visit with was not sure if the windscreen wiper blade replacement was covered by the BEST scheme or not. I would expect them to know such details, especially if you can find the info on the BMW's own website."
"My car was in for warranty repair on the fuel tank.The repair took 3 days and i was not offered a courtesy car.The car was returned smelling strongly of petrol.This was explained as they removed rear seats to repair seal rather than lowering the"
"Estimates for further work and parts were expensive"
"The service was completed whilst i waited ,very happy with service ,although the service manager forgot to stamp the service record and i had to return to get a stamp."
"Nothing was outstanding about the service and the car wasn't cleaned at all."
"I was kept waiting and I think there was miscommunication."
"It's a lease vehicle, i needed a headlight changing, £100 it cost because they checked the handbrake and changed the windscreen wipers, which i didn't know about."
"they were very good. they did advise vehicle needs front brake pads replacing on pick up when they could have phoned and replaced them whilst the vehicle was there."
"The dealer carried out work without checking with me first."
"I was told to plan for 1 to 2 hours for recall work but it only took 5 minutes and would have been helpful to have the the recall part in when I took my vehicle in for the service. Staff very helpful."
"The young man helping me was extremely polite and helpful but he forgot to provide a map on how to find the garage for my return to collect the car"
"to improve the service it would be nice to have a pick and return facility"
"The put fuel in my wifes car."
"Not satisfied they were saying that the glow plugs were faulty and they were charging me quite a lot of money. I got the work completed elsewhere."
"During service, the engine management warning light had not been investigated as requested, nor the 'next service due' warning reset."
"Good customer service and work completed to a good standard"
"excellent experience, technician integrity brilliant, I had lost £10, found by him and returned"