As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.
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Kept up to date with video of any issues. Easy to check car in at start of day and pay/collect car late afternoon.
Exceeded expectations in every way
I have found Harwoods to give the best Service (both literal and metaphoric) of all the BMW service providers I have used. They are my service provider of choice.
I was not happy with the way my telephone call was handled by Peter. He put the blame for the cost on BMW and said that BMW would not cover the cost of the labour on this common fault.
Service, helpfulness, attentiveness etc etc
The people at Harwoods are a model example of how customer service should be in Britain. Nothing is too much trouble and always served with a smile. The coffee's quite good too!
Car cleaning not that good. Dirt on the running plates and wheels not cleaned.
It took some time to get my vehicle back as they needed to order a part but I was kept informed of the progress
The Harwoods Service Dept aways give fantastic service. I have been waiting for Harwoods to be appointed as a dealer in Basingstoke. It is disappointing that this does not seem to be going ahead even though there is new showroom space available.
Did what I expected from a BMW service centre
Never any problems dealing with Harwoods, they arrive to collect the car when they say, keep me posted with the progress, and all the staff are very polite and helpful
Problems with car dealt with asap. Dealers hopeless end of May, if I want a loan car then its months. Which I think is ridiculous. I have a recall to be done in a body shop which Harwoods don't have so can't be done without waiting months. JOKE
The staff are so good
Used several times - always good service.
Effective, quick, friendly and focused on the servicing of the vehicle. Substantially better service than experienced at other BMW dealerships.
very good - Basingstoke which is absent in Salisbury
Your Mini website is difficult to use and the lady we dealt with was not able to get the answers to question on the car specs, she seemed to have the same problem we had trying to spec the mini
No reason not to.
Rhys white has been very professional with a great understanding for what I needed. I will recommend him anytime.
I was kept informed of the problems identified with my car. Advice was provided to me on the repairs that were necessary to be done.