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About Us Harwoods Basingstoke.

As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.

Meet The Team

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  • Years in the company

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept up to date with video of any issues. Easy to check car in at start of day and pay/collect car late afternoon.

Service

Exceeded expectations in every way

Service

EXCELLENT

Service

I have found Harwoods to give the best Service (both literal and metaphoric) of all the BMW service providers I have used. They are my service provider of choice.

Service

I was not happy with the way my telephone call was handled by Peter. He put the blame for the cost on BMW and said that BMW would not cover the cost of the labour on this common fault.

Service

Service, helpfulness, attentiveness etc etc

Service

The people at Harwoods are a model example of how customer service should be in Britain. Nothing is too much trouble and always served with a smile. The coffee's quite good too!

Service

Friendly staff.

Service

Car cleaning not that good. Dirt on the running plates and wheels not cleaned.

Service

It took some time to get my vehicle back as they needed to order a part but I was kept informed of the progress

Service

The Harwoods Service Dept aways give fantastic service. I have been waiting for Harwoods to be appointed as a dealer in Basingstoke. It is disappointing that this does not seem to be going ahead even though there is new showroom space available.

Service

Did what I expected from a BMW service centre

Service

Never any problems dealing with Harwoods, they arrive to collect the car when they say, keep me posted with the progress, and all the staff are very polite and helpful

Service

Problems with car dealt with asap. Dealers hopeless end of May, if I want a loan car then its months. Which I think is ridiculous. I have a recall to be done in a body shop which Harwoods don't have so can't be done without waiting months. JOKE

Service

The staff are so good

Service

Used several times - always good service.

Service

Effective, quick, friendly and focused on the servicing of the vehicle. Substantially better service than experienced at other BMW dealerships.

Service

very good - Basingstoke which is absent in Salisbury

Service

Your Mini website is difficult to use and the lady we dealt with was not able to get the answers to question on the car specs, she seemed to have the same problem we had trying to spec the mini

Service

No reason not to.

Service

Rhys white has been very professional with a great understanding for what I needed. I will recommend him anytime.

Service

I was kept informed of the problems identified with my car. Advice was provided to me on the repairs that were necessary to be done.