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About Us Harwoods Basingstoke.

As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.

Meet The Team

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  • Years in the company

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work appeared good and service not over the top

Service

Excellent service, Very friendly staff, easy to get an appointment, gave me a lift to work.

Service

They were competent and helpful.

Service

First class service, friendly, professional, efficient and fast.Booked car in for an MOT and within a few minutes of leaving received a call explaining major service necessary. All completed same day, health check video received and follow up call.

Service

Great service.

Service

Break pad warning as above saw my introduction to Harwoods, not my original supplier/servicer, but a "breath of fresh air" to my service regime. EXCELLENT initial response, availability and service. Reception desk really know their BMW'sBrilliant!

Service

Excellent customer Service

Service

Got me in quick and did a great job keeping me informed

Service

As above, excellent service

Service

Great team always updated fun people too!

Service

Small garage. Know the people and I trust them

Service

Updates during the day to let me know what was happening and a potential issue that needed repair.

Service

staff are always very polite and I am always made to feel welcome and kept well informed on the progress of the vehicle

Service

I got attention. Guys listened. Car is OK. Good customer service

Service

Great service by knowledgeable staff.

Service

Collected on time - work carried out efficiently - delivered back without problems

Service

Genuine attitude to want help and give best service but with a real personal approach

Service

Friendly, helpful service. Price matched my service and provided a courtesy car.

Service

Efficient service

Service

The work is always done well and the atmosphere is very friendly. I always go to Harwoods.

Service

Quick and efficient service, far shorter waiting time than other local dealers.

Service

No Problems

Service

Excellent servce - please amend mr surname though - ROE, thanks

Service

Done in time expected. MOT work done + service work covered by package. Car returned looking very clean

Service

Harwoods are fantastic in terms of service and efficiency, the staff, especially Peter Dines are first rate. Super people.

Service

A level of service step up from Marshalls BMW, Hook

Service

I don’t give 5 stars because can not rectify the error on dashboard

Service

Always have been nothing but satisfied with Harwoods guys. Always pleasant, professional and polite.

Service

All staff were friendly and approachable, also had good knowledge of their job role and how to provide perfect customer service

Service

A professional service from the initial booking thru to the collection of my car. An easy explanation of the outcome of the service was given. Please bear in mind that I am retired.

Service

Able to book a service within reasonable timescales and service undertaken as scheduled. Very helpful and informed staff.

Service

As previous, but with the addition of a quality service

Service

Car came back lovely and clean. No hassle at all.

Service

Excellent friendly and competent service at this local non retailer, service centre.

Service

10/10 great bunch of people

Service

The team at Harwoods were exceptional in terms of communication, quality of work and customer experience, nothing seemed to much trouble

Service

Even though there was a difficulty with a damaged tyre they handled it in a sensible manner

Service

This was the first time I had used Harwood's and the customer service levels were very good. My usual preference is to use Marshalls Hampshire BMW in Hook, however getting through to a service agent to even make the booking was virtually impossible!

Service

Even at late notice found me a loan car.