As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.
Everything 100% couldn't fault anything
Easy to book and very efficiently carried out
Very professional and courteous
As usual, service experience was excellent.
Problem identified and fixed
Dropped car off, someone straight out to meet me, everything went smoothly
We have several cars looked after by the team at Harwoods Basingstoke and having used them for a number of years they are always very helpful and accommodating.
Work completed as planned.
Superb communication no issues at all
The service given was as expected.
No issue's car ready on time
Great on the call & the actual service was completed to a high level.
Peter was very helpful, kept me updated on the progress and kept to all time frames
I would not take my car anywhere else. The service is beyond what anyone should expect from a standalone service centre
Fast, efficient and friendly service experience
Helpful, reliable and efficient
Car dolled and dropped of on time with a courtesy In between
The report of the state of the vehicle was realistic and the advisory could be covered at the next service.
Always 100% on time and accurate
Always a very friendly and professional service from the staff at Harwoods.
Very Helpful & knowledgeable staff.
Harwoods anticipated that work would be required in connection with the recall notice relating to the exhaust gas recirculation cooler, and performed the work necessary without me needing to request it. I received the recall notice that afternoon.
Problem resolved quickly and great communication
Communications and options explained clearly
Good communication, citnow video was clear, made to feel welcome as always
Harwoods Group are made up of good people and retain them which speaks volumes in its self. I'd like to give special praise to Malcolm Gladwin (GSM) who pulled a courtesy car out of the hat for me at a moments notice .
Another excellent experience from Harwoods, from making initial contact with Lauren on Reception to Rob collecting and delivering the vehicle back home. Everything went very smoothly. I would definitely recommend using Harwoods at Basingstoke
Helpful, friendly, efficient great customer service I wish they had a sales department I would buy a new car from them.
Everything was carried our satisfactorily and I was kept informed of any issues. The MOT and repairs were done with no fuss and in a timely manner. Also the staff were very freindly and efficient
They did the job that was needed. The only issue was you had to keep my car over night which was planned for.
Allways more than happy with Harwoods reception and mechanis.
Got everything I expected to get
Darren Ellis who has overseen the servicing of our vehicle never fails to deliver and provides a superb 5 star service on behalf of Harwoods.
Very satisfied good all round.
Everything they said they would do was done in the time frame agreed.
All questions answered with nothing over complicated.
Friendly and helpful service and all issues taken care of in a very professional manner
Booking, updates and easy collection.
it was great considering the lockdown
Always receive Fantastic service from Peter and Lauren
Superb service during a pandemic, cannot speak highly enough. Will use again.
My car was picked from my house as I was in quarantine having arrived from abroad
Always fantastic service, even changed our winter wheels over.
Issue raised was not found. Car had a health check carried out
On collection of my vehicle I was told what work had been carried out. Given my keys, all done in a very safe way and told where my car was parked. Getting into my car it had been cleaned inside and out. A pleasant surprise.