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About Us Harwoods Basingstoke.

As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.

Meet The Team

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  • Years in the company

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Effective, quick, friendly and focused on the servicing of the vehicle. Substantially better service than experienced at other BMW dealerships.

Service

very good - Basingstoke which is absent in Salisbury

Service

Your Mini website is difficult to use and the lady we dealt with was not able to get the answers to question on the car specs, she seemed to have the same problem we had trying to spec the mini

Service

No reason not to.

Service

Rhys white has been very professional with a great understanding for what I needed. I will recommend him anytime.

Service

I was kept informed of the problems identified with my car. Advice was provided to me on the repairs that were necessary to be done.

Service

The Service once at the garage was good, the problem for me was that I rang and was told I would get a call back regarding replacing a tyre with a slow puncture, I received no call ( To be continued next box)

Service

Lauren went over and above what I would have expected to liaise with the insurers and resolve the issue. She was brilliant.

Service

I was impressed by the customer service for this problem diagnosis.

Service

They kept communicating well with me throughout and were quick to get payment through my tyre protect insurance.

Service

Paperwork supplied was detailed and car service log updated all appears thorough. They haven't added any small costs which other centres try to do such as £8 to top up the screenwash when I know it's full already!

Service

The staff carry out the work required and keep me notified of how things are going on.

Service

Options were explained and explained.

Service

They did well

Service

Excellent staff. Work done as described and car feels better to drive after the visit.

Service

Very friendly efficient service

Service

Superb quality of service, always prepared to go the extra mile.

Service

Fixed the issue with minimal inconvenience.

Service

Unable to resolve the faults with my car

Service

Great

Service

Service good, work done on time and I was kept up to date

Service

By far the BEST BMW service centre in the UK, Always carried out my requirements with 100% quality, reliable and always goes beyond, what I need. Shame they do not sell BMW as I would definitely only purchase from them

Service

Couldn't have been easier and they handled the tyre insurance paperwork for me brilliantly

Service

Excellent customer service from Peter

Service

A few admin issues but nothing that wasn't rectified quickly

Service

Harwoods are professional and competent. Friendly yet efficient. Communication is excellent, and I have never had any problems with Harwoods. They don't employ tactics to increase service revenue. A company I can trust: very important!