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About Us Harwoods Basingstoke.

As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.

Meet The Team

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  • Years in the company

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Peter Vaines and Lauren Coventry at Harwoods Basingstoke always provide excellent service.

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Friendly & welcoming

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Because everything was dealt with professionally

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Really warm and great staff!

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Did servicing required to high standard, very easy to deal with

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Great service and polite friendly people!

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Friendly, efficient and very thorough in the explanation of what required attention

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Good personal service

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Wry helpful and efficient, got the car booked in quickly.

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Because I was very impressed with the level of service provided.

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The service provided by Harwoods is second to known, They are polite, efficient, friendly and the level of service provided by the mechanics is first class.

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My experience so far with the BMW service team at Harwoods Basingstoke has been great. Always welcoming and helpful, I was able to book a service on the date I wanted and the car was ready afterwards when I needed it - and it was washed :-)

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Always quality service

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Have used Harwoods for several years, Lauren and Peter in customer services always friendly and very helpful. Never had a problem at all with Harwoods, car comes back work done as expected and valeted.

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Great job, fast and they explained every step to me.

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Peter and Lauren always great to deal with in the service department.

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Great service and really helpful and trustworthy

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Great communication, on time and very professional..

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Very Friendly and informative

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The service was efficient, professional and courteous throughout

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Friendly and efficient service. Liked video.

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They were very cooperative.

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Good service, staff been there forever and know how to look after their customers

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Team at Harwoods fitted me in quickly for an overdue service.

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Problem dealt with quickly.

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Helpful and accommodating staff.

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Very happy with the service I received, it wasn't anything major however the customer service was excellent and at a reasonable price.

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Always keep me up to date re the vehicle

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Standard service work and a software update . so no comments on that. However the Aftersales was exceptional, Harwoods and tbh anyone working in a face to face business needs more people like Lauren Coventry.

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Kept informed. Service completed on time.

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Great bunch of guys at Harwoods, can be pricey but it is a premium brand. Always friendly and great customer service, they look after you.

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On time collection, timely video report, delivered back on time, clean , attentive mechanics and easy to book and arrange. Hassle free servicing and additional items needed.

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Everything done as required

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Price, friendly staff & really helpful

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Happy with Garwoods. Been using them several years on both my M3's

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Very friendly and efficient

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Peter aranged everything so well and everything was completed on tine

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Fantastic communication and focused on customer experience. Always a pleasure to use harwoods Basingstoke

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Great service, ready on time and nicely cleaned

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Good service every time I use them

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Excellent Personal Service , particularly from Peter Vaines