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About Us Harwoods Basingstoke.

As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.

Meet The Team

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  • Years in the company

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything 100% couldn't fault anything

Service

Easy to book and very efficiently carried out

Service

Very professional and courteous

Service

As usual, service experience was excellent.

Service

Problem identified and fixed

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Dropped car off, someone straight out to meet me, everything went smoothly

Service

We have several cars looked after by the team at Harwoods Basingstoke and having used them for a number of years they are always very helpful and accommodating.

Service

Work completed as planned.

Service

Superb communication no issues at all

Service

The service given was as expected.

Service

No issue's car ready on time

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Great on the call & the actual service was completed to a high level.

Service

Peter was very helpful, kept me updated on the progress and kept to all time frames

Service

I would not take my car anywhere else. The service is beyond what anyone should expect from a standalone service centre

Service

Fast, efficient and friendly service experience

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No hassle

Service

Helpful, reliable and efficient

Service

Car dolled and dropped of on time with a courtesy In between

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The report of the state of the vehicle was realistic and the advisory could be covered at the next service.

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Always 100% on time and accurate

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Always a very friendly and professional service from the staff at Harwoods.

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Very Helpful & knowledgeable staff.

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Harwoods anticipated that work would be required in connection with the recall notice relating to the exhaust gas recirculation cooler, and performed the work necessary without me needing to request it. I received the recall notice that afternoon.

Service

Problem resolved quickly and great communication

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Communications and options explained clearly

Service

Good communication, citnow video was clear, made to feel welcome as always

Service

Harwoods Group are made up of good people and retain them which speaks volumes in its self. I'd like to give special praise to Malcolm Gladwin (GSM) who pulled a courtesy car out of the hat for me at a moments notice .

Service

Another excellent experience from Harwoods, from making initial contact with Lauren on Reception to Rob collecting and delivering the vehicle back home. Everything went very smoothly. I would definitely recommend using Harwoods at Basingstoke

Service

Helpful, friendly, efficient great customer service I wish they had a sales department I would buy a new car from them.

Service

Everything was carried our satisfactorily and I was kept informed of any issues. The MOT and repairs were done with no fuss and in a timely manner. Also the staff were very freindly and efficient

Service

They did the job that was needed. The only issue was you had to keep my car over night which was planned for.

Service

Allways more than happy with Harwoods reception and mechanis.

Service

Got everything I expected to get

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Darren Ellis who has overseen the servicing of our vehicle never fails to deliver and provides a superb 5 star service on behalf of Harwoods.

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Very satisfied good all round.

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Everything they said they would do was done in the time frame agreed.

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All questions answered with nothing over complicated.

Service

Very efficient

Service

Friendly and helpful service and all issues taken care of in a very professional manner

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Booking, updates and easy collection.

Service

it was great considering the lockdown

Service

Always receive Fantastic service from Peter and Lauren

Service

Superb service during a pandemic, cannot speak highly enough. Will use again.

Service

My car was picked from my house as I was in quarantine having arrived from abroad

Service

Always fantastic service, even changed our winter wheels over.

Service

Issue raised was not found. Car had a health check carried out

Service

On collection of my vehicle I was told what work had been carried out. Given my keys, all done in a very safe way and told where my car was parked. Getting into my car it had been cleaned inside and out. A pleasant surprise.