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About Us Harwoods Basingstoke.

As an Authorised BMW Repairer, we offer the highest levels of service and expertise in maintaining your BMW. With highly trained technicians and friendly, professional service you can rely on us to maintain your BMW, keeping it in peak condition.

Meet The Team

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  • Years in the company

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service

Service

Professional Friendly Efficient

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Great service as always..

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Quick and efficient service

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The service was carried out efficiently and in good time

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always very welcoming staff

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Quick, efficient, knowledgeable service.

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Faultless

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An excellent paint job, invisible repair.

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Exceptional customer service

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Quick to book and ready when said it would be price matched another dealer

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The service arrangements were met in full to my satisfaction and the advice I received about replacement tyres was excellent. The new tyres have transformed the ride and noise level in the car.

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10/10 brilliant

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Completed wash and valet although I gave them the option of not doing given current Covid issues

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Whole process was smooth. Excellent customer service. Good loan car.

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good work

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Excellent customer service

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Very efficient!

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Remedial work completed quickly and car washed and cleaned inside.

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Always courteous and polite.

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Excellent Customer Service.

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Good customer service, friendly people at Harwoods. Car washed after MOT.

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Polite, courteous staff booking in. Informative and good communication. Vehicle cleaned and seat NOT adjusted! Lauren Coventry very polite and helpful.

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Did exactly what was expected

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quick courteous and local

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Peter was great to deal with but you need to improve your car washing services. Although it's complementary but i have to get it washed again as every time wheels are not cleaned properly

Service

Did the requested work in atimely manor

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Good service and washed the car

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Good communication, quick turnaround and fair price

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Constantly kept updated on the service and what needs doing and they seek approval or advise on potential work before carrying anything out.

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Very satisfied with the overall service. Most importantly, feeling able to trust the garage to advise, service and follow up with transparency was very evident.

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Nothing is to much trouble

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Always keep up to date and health check video very useful

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Great job and professional service.

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Looked after by Lauren. Very professional. Kept up to date of findings and recommendations . Work done by time said. Very quick check in and Check out.

Service

Great experience, helpful and informative staff combined with quick service.

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Because of the service provided

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Kept me informed and vehicle ready when needed. Had a deadline that day due to an appointment

Service

Harwoods Service Team were efficient, friendly and did what they said they would do! They were able to provide a collect and return service and fix the problem under warranty. :-)

Service

Great service. Very friendly staff

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The car was dealt with within the timeframe I specified and the car was cleaned inside and out upon completion

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Friendly and helpful staff. They are always willing to explain what is going on.

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Can't fault them

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Comprehensive feedback, completed on time and within indicated budget

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The communication was very good, they did a pick up and drop off service and they did a valet

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Nothing to complain about very professional team

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Helpful and professional

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Everything was perfect

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Text to remind me of the appointment the day before Called when car was ready Easy to pay over the phone Staff very polite

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Good communication and service

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Great service Lauren is great

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Easy to book and very efficiently carried out

Service

Everything 100% couldn't fault anything